SHIPPING
Flat rate NZ tracked post - $10
Flat rate AUS tracked post - $20
All orders are processed between 1-2 business days and shipped from Auckland, NZ. 
Please note that orders will not be dispatched on Public Holidays. 
You will receive a notification once your NZ Post shipment has been fulfilled, along with your tracking number.
Please note the buyer is eligible to pay any customs and duty charges on entry.
On Hand is not responsible for any lost or stolen packages, please contact NZ Post if an issue has arisen.

RETURNS & REFUNDS
All online sales are final so please make considered choices when purchasing. We do not offer refunds unless a fault (that was not outlined in the product description) is present.
Email heyonhand@gmail.com within 7 days of your purchase to begin the returns process.
Please note that proof of purchase will be required and products will need to be returned in their original condition.

Bear in mind that vintage clothing and objects will show signs of age and wear, this adds to the charm of each piece and will always be noted. Vintage sizing can also be different to todays standard sizes so please refer to the measurements provided when making your purchase.

If you have any questions or concerns with your order please get in touch at heyonhand@gmail.com

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